Contact Centre: Customer Service Advisor

Make people skills your superpower

People person? Problem solver? Make our Customer Service Advisor roles your next challenge.

Bringing your passion, patience and winning personality, you’ll listen carefully to our customers’ needs to find solutions that get them back on track and feeling extra special.

All we need is you

We like to make things easy. We provide you with all the training you need to succeed at EE, so there’s no previous experience required.

The only thing we ask? That you’re ready to bring all of your energy and enthusiasm to get stuck in. If you can do that, you’ll feel right at home.


Tip-top training

Digital training. System simulations. On-call learning supported by an experienced advisor. Whatever you need, we’ll get it sorted.

Our blended training approach has been developed to get you up to speed and flying solo in no time.


Ready for the next step?

From here, you could become a Team Leader. However, we know that career paths aren’t always straight lines.

At EE, your future is whatever you want it to be. So, if you’re keen to try out another area, you only have to ask. We can help make that happen too.



Whether you have a zest for travel or like to keep on top of your personal health, we have lots of flexible benefits for you to choose from.

Check out all the great rewards on offer at EE.
Simply click and drag to discover more.

Our Stories

It takes all sorts of people to make it at EE – and it’s that unique blend that makes us so special. But don’t just take our word for it: meet our team – and find out what makes them EE – by scrolling through the videos below.

Top of the pops.

Searching for an icebreaker? Ian’s your man.

With a bit of northern soul and a dad joke here and there, he’s EE, and can transform a little frosty frustration into a satisfied customer in no time.

Fizzy drinker.

She may not be a Rock Star but Rebecca’s rendition of ‘My Heart Will Go On’ sends a ripple through the office. The fast paced nature of the role suits her down to a tee. Yep, she’s EE.

Calm & Collected.

Sarah’s two kids know she’s EE. Sarah keeps a cool head when everything seems up in the air. Unflustered as she goes, her calm demeanour keeps her customers content.  

Great on the blower.

Need a bit of a pick me up? Stuart’s your guy. Always with a smile, he’s EE, and it’s his daft sense of humour that keeps his team on form and delivering great service.