Contact centre employee working

Contact Centres

The voice of EE.

RESILIENT. EMPATHETIC. CUSTOMER-FOCUSED.

Here at EE, we’re already the UK’s no.1 network. But we’re on a mission to be no.1 for service, too. Open 365 days a year, our six contact centres are integral to that mission. And we’re always on the lookout for adaptable, target driven people to help us achieve it in our Sales, Collections and Customer Service teams.

From explaining a bill or sorting a payment issue, to talking through the features of a shiny new smartphone, our Contact Centre teams take 77 million calls a year from all kinds of people about all kinds of things. It’s not an easy job. And having to deal with frustrated customers, resolve tricky issues and meet challenging targets can be tough. But for those with the resilience, enthusiasm and people skills required, the rewards are 100% worth it.

Whether you join us in a Customer Service, Sales or Collections role, you’ll listen to each individual, understand their situation and help them get the most out of their EE experience. And we’ve got opportunities for you to join us across the country.

Locations

We have six contact centres located around the UK. Find out what goes on at each one and what makes them brilliant below.

The Roles

Working in our contact centres isn’t always easy. When customers call us, they want their query dealt with the first time, every time. It’s down to our teams to take ownership of the situation and make sure the customer is happy with the end resolution. It can be challenging, turning sometimes negative customer experiences into positive ones, but it’s definitely rewarding. 

Our roles vary from centre to centre, but we’ve got plenty for you to choose from. Click on them to find out more about what they involve.

WE ARE EE

Images from Twitter of helicopters in the air.

Living the high life

22/02/2017 13:53

At this time of year, the weather can be quite a challenge. However, we love challenges and always do our best to rise to them - sometimes in more ways than one. When a spot in the Highlands lost power recently, our high-flying team helicoptered in a replacement generator. To follow similar stories, as and when they happen, tune in to our CEO's Twitter account: https://twitter.com/MarcAlleraEE

Fancy being part of a team that thinks on its feet - even if that means taking to the air? Check out our latest roles: http://bit.ly/2fl6qWJ

Why work for EE?

10/02/2017 15:32

At EE we understand that life can sometimes be erratic and throw up all kinds of curve balls! This is why we embrace a flexible approach - things like part-time hours or other flexible options. We also offer emergency time off for dependents, generous maternity and paternity leave, and benefits such as childcare vouchers for parents.

We want to make sure that everyone has the same chance to develop and grow their skills. We’ve recently pledged our support to the WorkingMums Top Employers’ Charter, which helps parents continue to progress their careers while managing the challenges of family life.

Come join our family, we'd love to have you: http://bit.ly/2cBOyJT

Praveen on holiday.

The sky's the limit

07/02/2017 14:18

We're always proud as punch when one of our employees does good! Praveen began his career at EE in the sales team at our North Tyneside Contact Centre. It didn't take him long to become one of the top performing Sales Advisors in the region. From there, Praveen was chosen over 700+ internal applicants to join an internal fast track scheme. During the two years that followed, he got a real flavour as to the many different areas of the company - finally landing in our Marketing department, as a Marketing Analyst.

Now, as a Mobile Propositions Manager with the BT Group, he says, "Life is busy, but very good. I’m involved in a lot of interesting projects."

If you want to work with a company that will encourage you to explore your talents, look no further: http://bit.ly/2fl6qWJ

Find More >

Further information

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