RESILIENT. EMPATHETIC. CUSTOMER-FOCUSED.
Here at EE, we’re already the UK’s no.1 network. But we’re on a mission to be no.1 for service, too. Open 365 days a year, our six contact centres are integral to that mission. And we’re always on the lookout for adaptable, target driven people to help us achieve it in our Sales, Collections and Customer Service teams.
From explaining a bill or sorting a payment issue, to talking through the features of a shiny new smartphone, our Contact Centre teams take 77 million calls a year from all kinds of people about all kinds of things. It’s not an easy job. And having to deal with frustrated customers, resolve tricky issues and meet challenging targets can be tough. But for those with the resilience, enthusiasm and people skills required, the rewards are 100% worth it.
Whether you join us in a Customer Service, Sales or Collections role, you’ll listen to each individual, understand their situation and help them get the most out of their EE experience. And we’ve got opportunities for you to join us across the country.
We have six contact centres located around the UK. Find out what goes on at each one and what makes them brilliant below.
Working in our contact centres isn’t always easy. When customers call us, they want their query dealt with the first time, every time. It’s down to our teams to take ownership of the situation and make sure the customer is happy with the end resolution. It can be challenging, turning sometimes negative customer experiences into positive ones, but it’s definitely rewarding.
Our roles vary from centre to centre, but we’ve got plenty for you to choose from. Click on them to find out more about what they involve.
WE ARE EE
One of our Design Managers ran a marathon with a difference last month…he did it all without actually taking one step outside. Using treadmills, Paul ran the 26.2 miles and also challenged his colleagues to take a turn on the treadmills. An element of jeopardy was added to the event when machines randomly stopped mid-run. But, they made it to the end, raising over £350 for charity. Earn your 'go faster' stripes - work with us: http://bit.ly/2ni182e
The EE family continues to expand. Our once consumer-only contact centre in Plymouth has welcomed its first ever campaigns team this month. 28 volunteers have moved over to form two new Home Broadband Retention teams and are already off to a lightning speed start. As Operations Manager Jackie Hawker explains: "The team loves their new challenge and wants Plymouth to succeed." Are you ready to step your career up a pace? Check out our latest vacancies: http://bit.ly/2fl6qWJ
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In April, we launched a new Chat platform called Live Engage - over 250 of our advisors across the UK now use it to provide up-to-the-minute help to EE customers on our website. Great customer service is a top priority for us and so ensuring we're available, wherever our customers are, is important.
Could you help us on the tech or digital side? Working on improvements that really make a difference? Find out more about our latest roles: http://bit.ly/2jAsjne