Merthyr Tydfil



There’s a really bubbly, friendly atmosphere at our Merthyr Tydfil Contact Centre. The teams are a fun bunch who spend a lot of time socialising together. That means you’ll get a warm welcome and plenty of support in the office. With our hard-working team behind you, you’ll soon get the hang of giving great customer service, solving issues and hitting EE targets. The team also often get involved in charity events, using their volunteer hours to support local charity partnerships through fundraising and volunteering.

As for the benefits on offer – they’re second-to-none. What’s more, we’re the biggest employer in the local area, so we also get loads of discounts with local retailers. Plus, we’ve also got our very own concierge service. So if you need a last-minute present picked up or have some dry cleaning to drop off, just let them know and they’ll head out for you. Leaving you with time to grab a coffee with colleagues on your well-earned breaks.


  • Barista & Baker
  • On-site Canteen
  • Concierge Service

“People here spend a lot of time together – in and out of work.”


Rhyd-Y-Car Business Park

Merthyr Tydfil, CF48 1DH

The Roles

Find out more about the roles we typically recruit for at our Merthyr Tydfil Contact Centre.


We’re currently recruiting for Full-time Customer Support Reps (Tech) and Full-time Sales Advisors here in Merthyr Tydfil. 

Applications for all other positions however are now currently closed. You can register to receive a job alert when others become available by clicking here and selecting the ‘Contact Centre’ job category.


At the forefront of digital innovation

08/05/2018 09:31

It's a non-stop celebration of digital innovation over at EE.

It's a fact we're already delivering 4G services to 90% of the UK population, but it doesn't stop there. As part of BT, who have recently secured 40MHz of 3.4GHZ spectrum suitable for 5G services, this is just the beginning for what's next for super-fast, super-awesome connection with EE.

"We can now look ahead to the potential new services that 5G will offer, keeping our nation at the forefront of digital communications.” - Marc Allera, CEO of BT's Consumer Division.

Read more about this exciting news, here:

Empowered, challenged, supported.

01/05/2018 10:39

We’re showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected.

Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. Empowered, challenged, supported and rewarded, our people are the key to our success. And the Sunday Times agrees, voting EE as The Best Big Company to Work For.

We’re at the top of our game, and this is your chance to join us:

The excitement never sleeps

17/04/2018 14:28

We've been pretty busy over the last six months. With 105 new sites built, our coverage will not only deliver connectivity for EE customers and the Emergency Services Network, but it will help us in our ambition to cover 95% of the UK with super-awesome, superfast 4G by 2020. It's getting really exciting over here.

Join us in the midst of the celebration and be part of the #1 best company to work for 2018:

Find More >

Further information

Job Search

We’re currently recruiting many contact centre roles.

To find out more and apply, click the job search button below.

Job Alerts

Want to be the first to hear about EE roles hot off the press?

Sign up for targeted email alerts to get relevant new roles straight to your inbox.

My application

Log in to update your details or see where you are in the process.