North Tyneside

2,000 ADVISORS. 13,000 CALLS A DAY.


Life gets pretty busy at our North Tyneside Contact Centre. In fact, we have 2,000 advisors handling 13,000 calls a day. We’re proud to say that each person here works extremely hard to make sure customers get a cracking service: answering queries, solving problems and introducing new technology or services. Everyone has the same drive to meet targets and beat expectations. Our team come from all walks of life and there’s a really strong sense of camaraderie. There’s also always something going on. From our family fun days to fundraising and volunteering for our local charity partners, you’ll find loads of things to get involved in. 

We also have a host of on-site facilities, including our very own concierge service. So if you need a last-minute present picked up or have some dry cleaning to drop off, they’ll head to the local shops for you, leaving you the time for a coffee with colleagues in your break.


  • TV Lounge with EE TV
  • Barista & Baker
  • On-site Canteen
  • Concierge Service

“We treat it like our own business which really drives the customer focus.”


Cobalt 6

Cobalt Business Park, Tyne and Wear, NE27 0QJ

The Roles

Find out more about the roles we typically recruit for at our North Tyneside Contact Centre.


We’re currently recruiting for Full-time Customer Service Representatives and Full-time Sales Advisors here in North Tyneside. To find out more and apply, click the job search button below.

Applications for all other positions however are now currently closed. You can register to receive a job alert when others become available by clicking here and selecting the ‘Contact Centre’ job category.


At the forefront of digital innovation

08/05/2018 09:31

It's a non-stop celebration of digital innovation over at EE.

It's a fact we're already delivering 4G services to 90% of the UK population, but it doesn't stop there. As part of BT, who have recently secured 40MHz of 3.4GHZ spectrum suitable for 5G services, this is just the beginning for what's next for super-fast, super-awesome connection with EE.

"We can now look ahead to the potential new services that 5G will offer, keeping our nation at the forefront of digital communications.” - Marc Allera, CEO of BT's Consumer Division.

Read more about this exciting news, here:

Empowered, challenged, supported.

01/05/2018 10:39

We’re showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected.

Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. Empowered, challenged, supported and rewarded, our people are the key to our success. And the Sunday Times agrees, voting EE as The Best Big Company to Work For.

We’re at the top of our game, and this is your chance to join us:

The excitement never sleeps

17/04/2018 14:28

We've been pretty busy over the last six months. With 105 new sites built, our coverage will not only deliver connectivity for EE customers and the Emergency Services Network, but it will help us in our ambition to cover 95% of the UK with super-awesome, superfast 4G by 2020. It's getting really exciting over here.

Join us in the midst of the celebration and be part of the #1 best company to work for 2018:

Find More >

Further information

Job Search

We’re currently recruiting many contact centre roles.

To find out more and apply, click the job search button below.

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