Sales advisor working at a computer

Sales Advisors

CLOSE DEALS. HIT TARGETS. JOB DONE.

BIG JOB. BIG OPPORTUNITIES.

Whether a customer is calling for an upgrade or because they’re planning to cancel their contract, it’s the Sales Advisors within the Campaigns team who take their call, explain their options and help them make the right choice. It’s all about putting our customers first, introducing new products and looking for ways to add value to our relationship with them. That way, we can ensure they get the very best from EE. 

It’s a fast-paced, target-driven sales environment where our team deal with different people every day. And it can be hard trying to keep everyone happy. Which is why we need people who can stay patient, show resilience and close a deal without ever forcing it. People who can keep a close eye on their measured targets, and do it all while supporting us in our ambition to become no.1 for service. 

Whilst there’s friendly competition amongst teams, everyone supports each other. And there’s no greater feeling than getting to the end of the month and seeing that you’ve reached your targets. It’s been a great year so far as our Campaigns team have generated more than £1.2 billion worth of sales. That’s a 33% increase since 2014. And our disconnection rate is now at an all-time low of just 18%. Great progress. But we still want more. And we need resilient people who are just as focused on the customer experience as they are on hitting challenging sales targets and enjoying the rewards.

Super Sales Scenarios

Get an insight into how our Sales Advisors operate and find out why they find their roles so rewarding. 

A customer rang in questioning how beneficial his current contract was to him, as he thought that he could get a better deal elsewhere. I asked him about his priorities and after gaining an understanding of his needs, I listed alternative options. Taking the time to listen to the customer and build trust with him, I was able to grow his confidence in the value of his current package by explaining the benefits to him. Ultimately, the customer agreed that staying with EE and continuing with his current package was the best option for him.  

Following an upgrade, a customer phoned in to let us know that he was not happy with his new handset and had decided to leave EE. I empathised with the customer and asked him to tell me exactly what he was not happy with. After listening to his needs, I built trust with the customer and advised him of what other handsets may be better suited to him. We agreed on a particular model and I assured him that a replacement phone would be waiting for him at his local EE store. By understanding the customer’s needs and building a rapport, I was able to persuade him to stay with EE and try out a different handset. The customer was delighted with the resolution.

A loyal customer, who had been with us for 10 years, got in touch because they wanted to upgrade their phone and were looking for a better deal. I looked at their current usage while they told me what they wanted from their upgrade and I was able to talk through a number of different options for them. We were also able to offer a great deal on home broadband as well, saving the customer even more money, so they were absolutely delighted.

Benefits

We want to recognise and reward the great work you do in a way that suits you best.

So we offer a competitive salary, generous bonus/commission plan (from £3,000 to c.£10,000 a year pro rata for top performers) and 25 days' holiday (pro rata) a year. That’s not all, from day one we’ll give you 75% discount on your personal EE mobile phone package and 30% Friends and Family discount, as well as discounted broadband and EE TV packages.

Plus there are lots of flexible benefits you can choose from too – from childcare vouchers for working parents, to travel insurance for jet-setters. All the options are designed to help you put together a package that’s perfect for you.

  • Dental cover
  • Critical illness cover
  • Life assurance
  • Travel insurance
  • Healthcare options
  • Childcare vouchers
  • Cycle2work scheme

Application Process

Our recruitment process

A quick guide to joining us in our Contact Centres.

Click the arrows to step through our recruitment process.

Step 1

Apply online

Fill in our online application form and send it back to us.

If we like what we see in your initial application, we'll send you a link to our online assessment.

Step 2

Online assessment

Our online assessment consists of 12-15 scenario-based questions and 72 personality-based questions. Which sounds a lot but shouldn't take more than half an hour or so to complete.

If you pass this stage, we'll then be in touch to arrange a phone interview.

Step 3

Phone interview

At an agreed time, one of our recruitment team will call you for a short telephone interview.

Step 4

Assessment Centre

Here you’ll meet a team manager at one of our sites for an in-depth assessment.

Unfortunately, we won't be able to tell you on the day whether or not you've got the job. But we'll let you know as soon as we can, and if you're successful, we'll call to make you a formal offer and agree a start date.

Step 5

Final steps

If we do offer you the job, keep an eye on your inbox for an email with your contract. Have a little read, make sure you're happy and send us your acceptance as soon as you can.

Along with your offer, you’ll also be asked to fill out some forms to allow us to start your references and background screening. Again, please make sure you get these back to us as soon as you can. Then just sit back and relax while we get everything ready for your first day.

Our recruitment process

A quick guide to joining us in our Contact Centres.

Click the arrows to step through our recruitment process.

Step 1

Apply online

Fill in our online application form and send it back to us.

If we like what we see in your initial application, we'll send you a link to our online assessment.

Step 2

Online assessment

Our online assessment consists of 12-15 scenario-based questions and 72 personality-based questions. Which sounds a lot but shouldn't take more than half an hour or so to complete.

If you pass this stage, we'll then be in touch to arrange a phone interview.

Step 3

Phone interview

At an agreed time, one of our recruitment team will call you for a short telephone interview.

Step 4

Assessment Centre

Here you’ll meet a team manager at one of our sites for an in-depth assessment.

Unfortunately, we won't be able to tell you on the day whether or not you've got the job. But we'll let you know as soon as we can, and if you're successful, we'll call to make you a formal offer and agree a start date.

Step 5

Final steps

If we do offer you the job, keep an eye on your inbox for an email with your contract. Have a little read, make sure you're happy and send us your acceptance as soon as you can.

Along with your offer, you’ll also be asked to fill out some forms to allow us to start your references and background screening. Again, please make sure you get these back to us as soon as you can. Then just sit back and relax while we get everything ready for your first day.

Apply now

Job Search

Find the latest roles in your area and explore where your skills fit in.

OUR OTHER ROLES

WE ARE EE

People on treadmills.

EE: keep on running…

19/05/2017 12:54

One of our Design Managers ran a marathon with a difference last month…he did it all without actually taking one step outside. Using treadmills, Paul ran the 26.2 miles and also challenged his colleagues to take a turn on the treadmills. An element of jeopardy was added to the event when machines randomly stopped mid-run. But, they made it to the end, raising over £350 for charity. Earn your 'go faster' stripes - work with us: http://bit.ly/2ni182e

Contact centre staff.

Let's Talk Broadband

12/05/2017 13:41

The EE family continues to expand. Our once consumer-only contact centre in Plymouth has welcomed its first ever campaigns team this month. 28 volunteers have moved over to form two new Home Broadband Retention teams and are already off to a lightning speed start. As Operations Manager Jackie Hawker explains: "The team loves their new challenge and wants Plymouth to succeed." Are you ready to step your career up a pace? Check out our latest vacancies: http://bit.ly/2fl6qWJ

Speech bubble with hi in it.

It's all about the chat

09/05/2017 15:22

In April, we launched a new Chat platform called Live Engage - over 250 of our advisors across the UK now use it to provide up-to-the-minute help to EE customers on our website. Great customer service is a top priority for us and so ensuring we're available, wherever our customers are, is important.

Could you help us on the tech or digital side? Working on improvements that really make a difference? Find out more about our latest roles: http://bit.ly/2jAsjne

Find More >

Further information

Job Search

We’re currently recruiting many contact centre roles.

To find out more and apply, click the job search button below.

Job Alerts

Want to be the first to hear about EE roles hot off the press?

Sign up for targeted email alerts to get relevant new roles straight to your inbox.

My application

Log in to update your details or see where you are in the process.