Sales advisor working at a computer

Sales Advisors

CLOSE DEALS. HIT TARGETS. JOB DONE.

BIG JOB. BIG OPPORTUNITIES.

Whether a customer is calling for an upgrade or because they’re planning to cancel their contract, it’s the Sales Advisors within the Campaigns team who take their call, explain their options and help them make the right choice. It’s all about putting our customers first, introducing new products and looking for ways to add value to our relationship with them. That way, we can ensure they get the very best from EE. 

It’s a fast-paced, target-driven sales environment where our team deal with different people every day. And it can be hard trying to keep everyone happy. Which is why we need people who can stay patient, show resilience and close a deal without ever forcing it. People who can keep a close eye on their measured targets, and do it all while supporting us in our ambition to become no.1 for service. 

Whilst there’s friendly competition amongst teams, everyone supports each other. And there’s no greater feeling than getting to the end of the month and seeing that you’ve reached your targets. It’s been a great year so far as our Campaigns team have generated more than £1.2 billion worth of sales. That’s a 33% increase since 2014. And our disconnection rate is now at an all-time low of just 18%. Great progress. But we still want more. And we need resilient people who are just as focused on the customer experience as they are on hitting challenging sales targets and enjoying the rewards.

Super Sales Scenarios

Get an insight into how our Sales Advisors operate and find out why they find their roles so rewarding. 

A customer rang in questioning how beneficial his current contract was to him, as he thought that he could get a better deal elsewhere. I asked him about his priorities and after gaining an understanding of his needs, I listed alternative options. Taking the time to listen to the customer and build trust with him, I was able to grow his confidence in the value of his current package by explaining the benefits to him. Ultimately, the customer agreed that staying with EE and continuing with his current package was the best option for him.  

Following an upgrade, a customer phoned in to let us know that he was not happy with his new handset and had decided to leave EE. I empathised with the customer and asked him to tell me exactly what he was not happy with. After listening to his needs, I built trust with the customer and advised him of what other handsets may be better suited to him. We agreed on a particular model and I assured him that a replacement phone would be waiting for him at his local EE store. By understanding the customer’s needs and building a rapport, I was able to persuade him to stay with EE and try out a different handset. The customer was delighted with the resolution.

A loyal customer, who had been with us for 10 years, got in touch because they wanted to upgrade their phone and were looking for a better deal. I looked at their current usage while they told me what they wanted from their upgrade and I was able to talk through a number of different options for them. We were also able to offer a great deal on home broadband as well, saving the customer even more money, so they were absolutely delighted.

Benefits

We want to recognise and reward the great work you do in a way that suits you best.

So we offer a competitive salary, generous bonus/commission plan (from £3,000 to c.£10,000 a year pro rata for top performers) and 25 days' holiday (pro rata) a year. That’s not all, from day one we’ll give you 75% discount on your personal EE mobile phone package and 30% Friends and Family discount, as well as discounted broadband and EE TV packages.

Plus there are lots of flexible benefits you can choose from too – from childcare vouchers for working parents, to travel insurance for jet-setters. All the options are designed to help you put together a package that’s perfect for you.

  • Dental cover
  • Critical illness cover
  • Life assurance
  • Travel insurance
  • Healthcare options
  • Childcare vouchers
  • Cycle2work scheme

Application Process

Our recruitment process

A quick guide to joining us in our Contact Centres.

Click the arrows to step through our recruitment process.

Step 1

Apply online

Fill in our online application form and send it back to us.

If we like what we see in your initial application, we'll send you a link to our online assessment.

Step 2

Online assessment

Our online assessment consists of 12-15 scenario-based questions and 72 personality-based questions. Which sounds a lot but shouldn't take more than half an hour or so to complete.

If you pass this stage, we'll then be in touch to arrange a phone interview.

Step 3

Phone interview

At an agreed time, one of our recruitment team will call you for a short telephone interview.

Step 4

Assessment Centre

Here you’ll meet a team manager at one of our sites for an in-depth assessment.

Unfortunately, we won't be able to tell you on the day whether or not you've got the job. But we'll let you know as soon as we can, and if you're successful, we'll call to make you a formal offer and agree a start date.

Step 5

Final steps

If we do offer you the job, keep an eye on your inbox for an email with your contract. Have a little read, make sure you're happy and send us your acceptance as soon as you can.

Along with your offer, you’ll also be asked to fill out some forms to allow us to start your references and background screening. Again, please make sure you get these back to us as soon as you can. Then just sit back and relax while we get everything ready for your first day.

Our recruitment process

A quick guide to joining us in our Contact Centres.

Click the arrows to step through our recruitment process.

Step 1

Apply online

Fill in our online application form and send it back to us.

If we like what we see in your initial application, we'll send you a link to our online assessment.

Step 2

Online assessment

Our online assessment consists of 12-15 scenario-based questions and 72 personality-based questions. Which sounds a lot but shouldn't take more than half an hour or so to complete.

If you pass this stage, we'll then be in touch to arrange a phone interview.

Step 3

Phone interview

At an agreed time, one of our recruitment team will call you for a short telephone interview.

Step 4

Assessment Centre

Here you’ll meet a team manager at one of our sites for an in-depth assessment.

Unfortunately, we won't be able to tell you on the day whether or not you've got the job. But we'll let you know as soon as we can, and if you're successful, we'll call to make you a formal offer and agree a start date.

Step 5

Final steps

If we do offer you the job, keep an eye on your inbox for an email with your contract. Have a little read, make sure you're happy and send us your acceptance as soon as you can.

Along with your offer, you’ll also be asked to fill out some forms to allow us to start your references and background screening. Again, please make sure you get these back to us as soon as you can. Then just sit back and relax while we get everything ready for your first day.

Apply now

Job Search

Find the latest roles in your area and explore where your skills fit in.

OUR OTHER ROLES

WE ARE EE

Images from Twitter of helicopters in the air.

Living the high life

22/02/2017 13:53

At this time of year, the weather can be quite a challenge. However, we love challenges and always do our best to rise to them - sometimes in more ways than one. When a spot in the Highlands lost power recently, our high-flying team helicoptered in a replacement generator. To follow similar stories, as and when they happen, tune in to our CEO's Twitter account: https://twitter.com/MarcAlleraEE

Fancy being part of a team that thinks on its feet - even if that means taking to the air? Check out our latest roles: http://bit.ly/2fl6qWJ

Why work for EE?

10/02/2017 15:32

At EE we understand that life can sometimes be erratic and throw up all kinds of curve balls! This is why we embrace a flexible approach - things like part-time hours or other flexible options. We also offer emergency time off for dependents, generous maternity and paternity leave, and benefits such as childcare vouchers for parents.

We want to make sure that everyone has the same chance to develop and grow their skills. We’ve recently pledged our support to the WorkingMums Top Employers’ Charter, which helps parents continue to progress their careers while managing the challenges of family life.

Come join our family, we'd love to have you: http://bit.ly/2cBOyJT

Praveen on holiday.

The sky's the limit

07/02/2017 14:18

We're always proud as punch when one of our employees does good! Praveen began his career at EE in the sales team at our North Tyneside Contact Centre. It didn't take him long to become one of the top performing Sales Advisors in the region. From there, Praveen was chosen over 700+ internal applicants to join an internal fast track scheme. During the two years that followed, he got a real flavour as to the many different areas of the company - finally landing in our Marketing department, as a Marketing Analyst.

Now, as a Mobile Propositions Manager with the BT Group, he says, "Life is busy, but very good. I’m involved in a lot of interesting projects."

If you want to work with a company that will encourage you to explore your talents, look no further: http://bit.ly/2fl6qWJ

Find More >

Further information

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