Team Leaders

ARE YOU BOTH COACH AND CHEERLEADER?

SHOW THE WAY FORWARD

There’s no better way to inspire and motivate a team than to lead by example. That’s why we look for people who are so passionate about service that they relish passing on the tricks of the trade to their enthusiastic team.

Our Contact Centres are full of talented people, from all walks of life, who work hard to provide our customers with an unbeatable service and a personal approach. Our team leaders need to both mentor and motivate their teams, with the kind of leadership skills that inspire great target-smashing performances. 

WHAT WE DO

Managing and motivating teams in an environment as fast-paced and lively as ours isn’t always straightforward, but it’s definitely rewarding. Keeping both team spirits and customer experience positive, our Team Leaders coach our staff as they help customers understand their bills, resolve issues and sell in the upgrade option that’s right for them. Because to get us to the top spot for service means giving our customers the very best experience, time after time.

And when they’re not showing new joiners the ropes or looking for ways to boost their team’s performance, they’re always happy to pull on a headset and expertly deal with escalated calls and really lead by example. We’re always looking for approachable people to join us, ‘go to’ figures with the confidence, passion and enthusiasm that rubs off on others and help our teams deliver a super service that can’t be matched.

MEET THE TEAM

It takes all sorts of people to make it at EE – and it’s that unique blend that makes us special. But don’t just take our word for it: meet our team – and find out what makes them EE – by scrolling through the videos below.

Will is EE

Both coach and cheerleader, Will’s EE. Never more proud than when his team are performing well, with a pep talk here and there, he helps them reach their goals time and time again.

Sophie is EE

The graft isn’t hard when you’re just being yourself. Thriving on helping people, Sophie’s EE, and she isn’t afraid to get a little silly to keep the team spirit lifted.

Emily is EE

Treading water isn’t Emily’s thing. Savvy and fresh thinking, she’s EE and is ready to dive head first into a career with us when her studies are complete.

Burley is EE

When it comes to keeping people happy, Burley isn’t afraid of putting on an old song and dance, that’s why he’s EE. He knows a happy environment keeps his team performing at their best and our customers feeling great.

Benefits

We want to recognise and reward the great work you do in a way that suits you best. So we offer a competitive salary with a bonus/commission plan and 25 days' holiday a year. That’s not all, from day one we’ll give you 75% discount on your personal EE mobile phone package and 30% Friends and Family discount, as well as discounted broadband and EE TV packages.

Plus there are lots of flexible benefits you can choose from too – from childcare vouchers for working parents, to travel insurance for jet-setters. All the options are designed to help you put together a package that’s perfect for you.

Great benefits for you

  • Dental cover
  • Critical illness cover
  • Life assurance
  • Travel insurance
  • Healthcare options
  • Childcare vouchers
  • Cycle2work scheme

Application Process

Our recruitment process

A quick guide to joining us in our Contact Centres.

Click the arrows to step through our recruitment process.

Step 1

Apply online

Fill in our online application form and send it back to us.

If we like what we see in your initial application, we'll send you a link to our online assessment.

Step 2

Online assessment

Our online assessment consists of 12-15 scenario-based questions and 72 personality-based questions. Which sounds a lot but shouldn't take more than half an hour or so to complete.

If you pass this stage, we'll then be in touch to arrange a phone interview.

Step 3

Phone interview

At an agreed time, one of our recruitment team will call you for a short telephone interview.

Step 4

Assessment Centre

Here you’ll meet one of our Operations Managers for an in-depth assessment.

Unfortunately, we won't be able to tell you on the day whether or not you've got the job. But we'll let you know as soon as we can, and if you're successful, we'll call to make you a formal offer and agree a start date.

Step 5

Final steps

If we do offer you the job, keep an eye on your inbox for an email with your contract. Have a little read, make sure you're happy and send us your acceptance as soon as you can.

Along with your offer, you’ll also be asked to fill out some forms to allow us to start your references and background screening. Again, please make sure you get these back to us as soon as you can. Then just sit back and relax while we get everything ready for your first day.

Our recruitment process

A quick guide to joining us in our Contact Centres.

Click the arrows to step through our recruitment process.

Step 1

Apply online

Fill in our online application form and send it back to us.

If we like what we see in your initial application, we'll send you a link to our online assessment.

Step 2

Online assessment

Our online assessment consists of 12-15 scenario-based questions and 72 personality-based questions. Which sounds a lot but shouldn't take more than half an hour or so to complete.

If you pass this stage, we'll then be in touch to arrange a phone interview.

Step 3

Phone interview

At an agreed time, one of our recruitment team will call you for a short telephone interview.

Step 4

Assessment Centre

Here you’ll meet one of our Operations Managers for an in-depth assessment.

Unfortunately, we won't be able to tell you on the day whether or not you've got the job. But we'll let you know as soon as we can, and if you're successful, we'll call to make you a formal offer and agree a start date.

Step 5

Final steps

If we do offer you the job, keep an eye on your inbox for an email with your contract. Have a little read, make sure you're happy and send us your acceptance as soon as you can.

Along with your offer, you’ll also be asked to fill out some forms to allow us to start your references and background screening. Again, please make sure you get these back to us as soon as you can. Then just sit back and relax while we get everything ready for your first day.

Apply now

Job Search

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OUR OTHER ROLES

WE ARE EE

At the forefront of digital innovation

08/05/2018 09:31

It's a non-stop celebration of digital innovation over at EE.

It's a fact we're already delivering 4G services to 90% of the UK population, but it doesn't stop there. As part of BT, who have recently secured 40MHz of 3.4GHZ spectrum suitable for 5G services, this is just the beginning for what's next for super-fast, super-awesome connection with EE.

"We can now look ahead to the potential new services that 5G will offer, keeping our nation at the forefront of digital communications.” - Marc Allera, CEO of BT's Consumer Division.

Read more about this exciting news, here: https://bit.ly/2rtd4m5

Empowered, challenged, supported.

01/05/2018 10:39

We’re showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected.

Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. Empowered, challenged, supported and rewarded, our people are the key to our success. And the Sunday Times agrees, voting EE as The Best Big Company to Work For.

We’re at the top of our game, and this is your chance to join us: https://bit.ly/2HJfbZ9

The excitement never sleeps

17/04/2018 14:28

We've been pretty busy over the last six months. With 105 new sites built, our coverage will not only deliver connectivity for EE customers and the Emergency Services Network, but it will help us in our ambition to cover 95% of the UK with super-awesome, superfast 4G by 2020. It's getting really exciting over here.

Join us in the midst of the celebration and be part of the #1 best company to work for 2018: https://bit.ly/2uP2jyL

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