Don’t you have to deal with some really complex technical questions?
Most of the calls that we receive here at EE are easy to solve. They cover anything from what it means if certain lights aren’t flashing on the broadband box, to questions about the My EE page. We use a system that guides us through each call one step at a time, so the information is always right in front of me when I need it. That means I can do what I do best: build a level of trust with each of my customers.