Think you know sales? Think again.

Meet Kieran

Team player.
He’s EE. 

To work in sales you have to be brash and arrogant, right? Wrong.

Here at EE, sales is an integral part of our business and we’re always looking for adaptable, target-driven people to help us to deliver the best service. Kieran joined EE’s Customer Service Apprenticeship Scheme straight from school. He spent the first year working towards gaining his Customer Service Qualification and has worked as a Sales Advisor ever since. Even though he didn’t know much about sales before joining, he knew he wanted to try something new. So we asked Kieran to give us the lowdown on what our sales roles are really like – and his comments might surprise you.

You have to be a really competitive person to work in sales, right?

Well, no. Actually a role in sales is just as much about being good with people as it is about hitting targets. If you loving working in a team environment and talking to customers every day EE is a great place to build your confidence. Plus, you’ll get to work with some amazing people who support you as you work toward achieving your goals. It’s like being part of a big family really.

"One of the best things about working for the Sales team is the sense of camaraderie. No matter the challenge I know my team are always there to support me."


You probably don’t get much support?

My role is challenging but really rewarding. You’re given support from day one to get you up to speed and receive constant development training along the way. It’s not always easy but I love the challenge of having to hit month-on-month targets that contribute towards the business – and there’s always someone to lend a hand if you’re struggling.

There probably aren’t many development opportunities available?

One of the great things about working here is that you can actually progress a lot. There is a programmed called Aspire, which enables people to take a course to work towards becoming a manager. You get time away from the phones to study for it and once it’s completed, you can then apply for any of the Team Leader roles that come up. I’ve recently stepped up to take on more responsibility, overseeing my team when my manager is away and making sure we’re working towards our targets.

"At EE, it’s not about what sales experience you have, it’s more about how willing you are to learn. Enthusiasm goes a long way here."


What would you say to someone who’s considering joining the EE sales team?

Sales experience is sought after by loads of employers, so it's a really good skill to have. It's not a walk in the park but you're given loads of support and day-to-day coaching to get where you need to be. If you love variety and you're looking for a place to learn lots, make some great friends and feel respected for the work you do, you'll find that here. Trust me, you can do it if you put your mind to it.


Then don't talk yourself out of applying - click on the button below to take a look at our current vacancies.

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