OUR STORES ARE OPEN AGAIN AND WE’RE GIVING OUR TEAMS THAT EE FEELING.

WE’RE STILL RECRUITING.

Building the team to connect a nation. Bringing friends and families closer, making conversations longer and time apart feel shorter.

As families look for new ways to stay connected, our retail teams play an essential role in setting them up with all the technology they need. Whether that’s helping 80 year olds find their first smartphone, giving kids the tools they need to keep up in the virtual classroom, or recommending the perfect pair of headphones to keep the peace in a busy home-office. Or leading the team to success in a management role, ensuring they have everything they need to thrive in these times.  We’re open for business and hiring new people to join our retail teams.

LIKE MOST COMPANIES, WE’VE HAD TO ADAPT HOW WE WORK.

We’re doing everything we can to keep our people safe. So we’ve changed the layout in stores as well as virtualising our recruitment and training process.

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Recruitment

Using technology to connect and protect

We’ve made changes to our recruitment processes so we can make sure our candidates, recruiters and managers feel safe. If you’re feeling uncertain about whether joining us is the right step, our recruiters are here to answer any burning questions. Our application process is completely digital, and we’ve introduced virtual interviews and assessment exercises so we can reduce the number of people coming onto our sites. You’ll still have the full interview experience, in the comfort of your own home.

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Joining Us

Feel ready before you take your first step into the store

Starting any new job is a big transition, so we’ve been working hard and tweaking processes to ensure that you feel prepared to make a difference from day one. For successful applicants, we’ve got some virtual processes to ensure you feel comfortable advising customers and joining the team.

Induction is now a three-day virtual event, where you’ll learn all the ins and outs of being a customer advisor, and what it takes to succeed at EE. From there, you’ll be gradually scheduled onto the store rota, where you’ll get to meet the team and start helping customers. As you settle in, you’ll have a couple more sessions with our training specialists and those can be virtual or in-person if required.

And that’s it! You’ll be ready to connect customers, help them discover their dream device and pair them with the perfect data package.

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Social distancing

Taking measures to keep you safe

We’ve introduced a number of measures to keep our customers, and our team, safe. With floor markings to enforce social distancing, and rigorous cleaning throughout the day, specifically, before and after customers test devices in their hands. We now have Perspex screens between staff and customers, and team members have the option to wear a full face-visor.

We want our people to feel comfortable coming to work, knowing that their health is our number 1 priority.

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Well-being

We’re here for our people

Dealing with the Coronavirus outbreak has been hard for all of us. At EE, we want everyone to feel supported and guided through the tough times. So, we’ve given our people, and their families, access to plenty of resources to support them and live their best possible lives during unprecedented times: from free lunches, travel expenses and mindfulness classes, to professional and peer-to-peer counselling services and financial advice.

Plus, we’re running activities to keep our teams’ spirits high, colleagues happy and able to give back to their local communities. 

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RETAIL CUSTOMER ADVISORS

Our retail customer advisors are a dab hand at dialling in to our customers’ needs. 

Careful listeners and cheerful conversation makers, they make our customers feel special, finding the perfect device for every person. You don’t have to be a tech-wizz or own a PhD in telecommunications; we’ll give you all the training you need to feel confident when it comes to connecting our customers.

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ASSISTANT STORE MANAGERS

From wowing customers to nurturing colleagues, this is a role where you can make a difference – all while perfecting the skills you’ll need to one day have a store of your own. As one of our Assistant Store Managers, you’ll make our customers feel comfortable and your team feel supported. Helping them to hit their targets and get up to speed on the latest tech. So, no more counting down the clock. Your future starts here.

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STORE MANAGERS

As an EE Store Manager, you’ll make the big decisions and the little ones, share your knowledge and learn a thing or two as well. You’ll look after our people and products to make sure we continue to create a retail experience nobody can beat. You’ll help your people to excel and your customers to enjoy every minute they spend with us. Overseeing one of our stores, you’ll get downright chills about the opportunities the wonderful world of retail can offer you.

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Frequently Asked Questions

Feeling curious? It’s natural to have questions when you’re thinking about applying for a new job.  But if you’re successful in landing a role with us, you’ll feel superhuman knowing that you’re one of our nation’s keyworkers and there’s a few more things that you might want to know. 

Here are some of the most common questions we’ve been asked that’ll help you to understand if working with us might work for you.

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Frequently Asked Questions

Is EE recruiting in stores at this time?

Yes.  Our customers need us now more than ever.  We’ve made changes to our recruitment process so we can make sure our candidates, recruiters and managers feel safe.

Are the jobs EE are recruiting permanent roles?

Yes, all the advisor roles we are recruiting for in our stores are permanent.

What is the recruitment process, during the Coronavirus pandemic?

We’ve kept most of our process the same, so you’ll apply online then complete an online assessment, followed by a telephone interview.  If you’re successful at telephone interview, we’ll invite you to a video interview with a store or regional manager.  You may be asked to make an appointment to pop into store to show us your right to work ID.

How is social distancing being maintained in stores?

We’re continuing to follow government advice enforcing the 1 metre plus social distancing rules, removed or spaced out seating, installed screens, and we've introduced one-way systems where we can. We’ve also increased cleaning services, introduced sanitising stations and we’re encouraging our colleagues to remain vigilant and to protect themselves by strictly following personal hygiene measures. 

What options are there to reduce risk of contact when travelling into work and in the stores?

As well as the social distancing measures and additional cleaning we’ve put in place, we’ve created more flexible shifts and staggered start times so people can vary the times they leave the house. 

Public transport isn’t as regular at the moment, will there be allowances made for this?

Yes, we understand that this can be difficult at the moment so we are working closely with our advisors to support their needs.  We’ve created more flexible shifts and staggered start times so people are able to continue to use public transport.

Will I be able to work from home?

No, we paused recruitment while our stores were closed, and so we’re only hiring now where we need people in store to trade.  When you join us, you’ll complete your induction virtually at home, and your store manager will contact you to arrange your shift pattern in store and let you know what the local arrangements are.

I’m living with a vulnerable person who is shielding. Can I still continue with my application?

Yes, you can continue through the recruitment process, but we may need to delay your start date.  If you’re successful you could be starting in store within a couple of weeks, so we’ll need to agree a suitable start date with you. 

What happens if I am self-isolating when I am due to start?

The safety of our employees and their families is our main priority and we’re supporting our people in following all government guidelines on social distancing, isolation and shielding.  Your recruiter and manager will provide support and advice on your individual circumstances.