Retail: Retail Customer Advisor

Keep our customers coming back for more

Warm. Welcoming. Wonderful with people. Our Retail Customer Advisors are the faces of EE.

In a team like yours, you’ll do so much more than sell phones. Listening carefully to every customer’s needs, you’ll pinpoint the perfect products and plans, providing a brilliant service that keeps them connected.


Discover the smile when you solve the problem that's been bothering a customer for weeks, or the raised eyebrows of getting them a surprisingly great deal on their data. This is your chance to step up, solve problems and brighten days.

We're not looking for a PhD in troubleshooting phones. We'll give you the training and support so you can feel zen about your future with us, providing great service to customers.


Tip-top training

As the faces of our company, our Retail employees have their very own development programme called Aspire.

This has been designed to give everyone taking part the skills, knowledge and experience they need to progress to the next level, from Senior Advisor all the way up to Regional Manager.


Ready for the next step?

If you’re ready to rise through the ranks, the next step is Store Manager. However, we know that career paths aren’t always straight lines.

At EE, your future is whatever you want it to be. We look to Aspirees when promoting internally, which gives our people the best chance of progression. But if you’re keen to try out another area, you only have to ask. We can help make that happen too.


Whether you have a zest for travel or like to keep on top of your personal health, we have lots of flexible benefits for you to choose from.

Check out all the great rewards on offer at EE.
Simply click and drag to discover more.

Our Stories

All sorts of people work to make EE what it is, and that unique blend is what makes us special. But don’t just take our word for it – meet someone on the team.


Ben joined EE back when he was a bright-eyed and bushy-tailed student, Here is his story.


Retail Advisor, Nicola, joined the EE family after her previous job came to an end after 10 years, here is her story.