Retail employee

Retail Advisors

Are you EE?

YOU'VE GOT IT

You might not realise that you already have what it takes to be an amazing Retail Customer Advisor with us. You see, we're not simply about selling phones. We’re about connecting people, so they can do more of what they love – faster.

Whether it’s providing 4G across 95% of the UK’s landmass, getting a 360-degree camera on stage at the Bafta’s, or launching a leading Emergency Services communication network, at EE, we’re constantly pushing the boundaries to stay at the forefront of new technology to improve our service.

And for us to stay as the UK’s best network, we need people who can listen to our customers’ needs and provide the kind of brilliant customer service that keeps them coming back for more.

A bright spark, a social whizz, an always sunny outlook – we look for the kind of qualities and attributes that our customers will love. Bring us these and our excellent training across all things tech will equip you with all the knowledge and expertise you need to succeed.

THE LATEST JOBS FOR RETAIL ADVISORS

Jobs List

Customer Advisor

Typically £11.50 p/h, London: White City Westfield 1156, Permanent

Customer Advisor

Typically £11.50 p/h, London: White City Westfield 1156, Permanent
See all jobs (81)

BEING A BRILLIANT ADVISOR

As one of the faces of our business, you’ll work as part of a team to surprise and delight everyone who walks through the shop door with your knowledge and intuitive approach to service. Listening to each customer’s needs and sharing the perfect products and plans for them, you’ll hit your targets through amazing service – and get to take home a generous bonus as a thank you.

MEET THE TEAM

You’ll find all sorts of people working in our stores: from students to parents, and newcomers to old hands. It’s that variety that makes EE special. But don’t just take our word for it. Scroll through the profiles below to meet some of our team.

Yanka is EE

Talented at translating tech talk into plain English, Yanka’s EE. Listening to customer stories is her big love and that’s what makes her one of our bestsellers.

Josh is EE

For Josh work and play go hand in hand. That’s why he’s EE. A joke amongst friends keeps his team feeling ready for the day ahead, whatever weird and wonderful things it may bring.

Des is EE

If he can’t make you laugh, he’ll make you melt with a sweet serenade you’ll want to set as your ringtone. Des is all about customer connection and that’s what makes him EE.

Harriet is EE

For Harriet, going to work is like being amongst mates. And like any good friend, EE understands that being flexible means she can spend more quality time with her love ones. It’s her family spirit that makes Harriet EE.

Where it could take you

At EE we’ll always be encouraging you to think about your future career. As one of our Retail Advisors, you’ll have the opportunity to apply for our Aspire programme, which is a way to fast track your career and learn key business and leadership skills. 

Working towards Senior Customer Advisor, you can then quickly progress to Assistant Manager, Store Manager or even a Regional Manager further down the line. You’ll also gain either a Sales Apprenticeship or a City & Guilds Level 3 Qualification at the Institute of Leadership & Management along the way.

Benefits

We want to recognise and reward the great work you do in a way that suits you best. 

So we offer a competitive salary with a bonus/commission plan and 25 days' holiday a year. That’s not all, from day one we’ll give you 75% discount on your personal EE mobile phone package and 30% Friends and Family discount, as well as discounted broadband and EE TV packages.

Plus there are lots of flexible benefits you can choose from too – from childcare vouchers for working parents, to travel insurance for jet-setters. All the options are designed to help you put together a package that’s perfect for you.

Great benefits for you

  • Dental cover
  • Critical illness cover
  • Life assurance
  • Travel insurance
  • Healthcare options
  • Childcare vouchers
  • Cycle2work scheme

As an Equal Opportunities Employer, we also pride ourselves on creating an inclusive working environment and are always looking for ways to make a job at EE work for everyone.

That’s why we’re open to considering flexible working, things like part-time hours or other flexible options.  We also offer emergency time off for dependents, generous maternity and paternity leave, and benefits such as childcare vouchers for parents. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.

APPLICATION PROCESS

1 of 6

Our recruitment process

A quick guide to joining us in Retail.

Click the arrows to step through our recruitment process.

2 of 6

Apply online

Fill in our online application form, then hit submit.

If we like what we see in your initial application, we'll send you a link to our online assessment.

3 of 6

Online assessment

You’ll be asked some scenario-based questions as well as some personality-based questions, which shouldn’t take you more than half an hour or so to complete.

If you pass this stage, we’ll be in touch to arrange a phone interview.

4 of 6

Phone interview

At an agreed time, one of our recruitment team will call you for a short telephone interview.

If that goes well, we’ll then be in touch again to arrange a two-stage in-store assessment.

5 of 6

In-store assessment

The first stage involves a couple of role-plays based around typical customer scenarios. We’ll then go on to a competency-based interview and explore how EE and this role are right for you. This shouldn’t take longer than a couple of hours. We might also ask you to stay on and experience what it’s like in-store, first-hand. You’ll get to spend some time with the team and customers to get a real feel for what the role involves and if it’s right for you.

We won’t be able to tell you there and then if you’ve got the job, but we’ll let you know as soon as we can. If you’re successful, we’ll make a formal offer and invite you to the next available induction, which is a 3-day residential course.

6 of 6

Final steps

If we do offer you the job, keep an eye on your inbox for an email with your contract. Have a little read, and if you’re happy you can click the ‘Accept’ link right there and then. You should try and do that as quickly as possible.

Along with your offer, you’ll also be asked to fill out some forms to allow us to start your background screening. Again, please make sure you get these back to us as soon as you can. Then just sit back and relax while we get everything ready for your first day. 

1 of 6

Our recruitment process

A quick guide to joining us in Retail.

Click the arrows to step through our recruitment process.

2 of 6

Apply online

Fill in our online application form, then hit submit.

If we like what we see in your initial application, we'll send you a link to our online assessment.

3 of 6

Online assessment

You’ll be asked some scenario-based questions as well as some personality-based questions, which shouldn’t take you more than half an hour or so to complete.

If you pass this stage, we’ll be in touch to arrange a phone interview.

4 of 6

Phone interview

At an agreed time, one of our recruitment team will call you for a short telephone interview.

If that goes well, we’ll then be in touch again to arrange a two-stage in-store assessment.

5 of 6

In-store assessment

The first stage involves a couple of role-plays based around typical customer scenarios. We’ll then go on to a competency-based interview and explore how EE and this role are right for you. This shouldn’t take longer than a couple of hours. We might also ask you to stay on and experience what it’s like in-store, first-hand. You’ll get to spend some time with the team and customers to get a real feel for what the role involves and if it’s right for you.

We won’t be able to tell you there and then if you’ve got the job, but we’ll let you know as soon as we can. If you’re successful, we’ll make a formal offer and invite you to the next available induction, which is a 3-day residential course.

6 of 6

Final steps

If we do offer you the job, keep an eye on your inbox for an email with your contract. Have a little read, and if you’re happy you can click the ‘Accept’ link right there and then. You should try and do that as quickly as possible.

Along with your offer, you’ll also be asked to fill out some forms to allow us to start your background screening. Again, please make sure you get these back to us as soon as you can. Then just sit back and relax while we get everything ready for your first day. 

Apply Now

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WE ARE EE

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08/05/2018 09:31

It's a non-stop celebration of digital innovation over at EE.

It's a fact we're already delivering 4G services to 90% of the UK population, but it doesn't stop there. As part of BT, who have recently secured 40MHz of 3.4GHZ spectrum suitable for 5G services, this is just the beginning for what's next for super-fast, super-awesome connection with EE.

"We can now look ahead to the potential new services that 5G will offer, keeping our nation at the forefront of digital communications.” - Marc Allera, CEO of BT's Consumer Division.

Read more about this exciting news, here: https://bit.ly/2rtd4m5

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Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. Empowered, challenged, supported and rewarded, our people are the key to our success. And the Sunday Times agrees, voting EE as The Best Big Company to Work For.

We’re at the top of our game, and this is your chance to join us: https://bit.ly/2HJfbZ9

One for the history books

12/04/2018 08:43

At EE, we’re making history. Now ranking 1st in The Sunday Times’ Top 30 Best Big Companies to Work For, we’re just getting started. Not only are we the proud parent of Britain’s best network, we’re on our way to becoming no.1 for service too. Find out why EE is such a great place to work: https://bit.ly/2GGsIjJ

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