Retail employee

Retail Advisors

Spreading the EE magic in-store.

THE LATEST JOBS FOR RETAIL ADVISORS

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Retail Advisors Overview

At EE, we're on the lookout for high-street heros to join us at our stores across the UK. That's because we're not simply about selling phones. We're opening customers' eyes to the wonders of technology and passing the good stuff on. And to do that we need brilliant people with the power to give our customers a super service.

As an Equal Opportunities Employer, we pride ourselves on creating an inclusive working environment and are always looking for ways to make a job at EE work for everyone.

We’re therefore open to considering flexible working, things like part-time hours or other flexible options.  We also offer emergency time off for dependents, generous maternity and paternity leave, and benefits such as childcare vouchers for parents. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.

Typical roles

Advisor

As one of the faces of our business, you’ll work as part of a team to surprise and delight everyone who walks through the shop door with your product knowledge and intuitive approach to service. Listening to each customer’s needs and sharing the perfect communication tools and technologies for them, you’ll hit your targets through amazing service – and get to take home a bonus as a thank you.

Assistant Manager

As second in command of a store, you’ll be exposed to every aspect of management and enjoy a whole lot of responsibility. Supporting the Store Manager in everything they do, you’ll get involved in leading and managing the rest of the team and play a big part in putting our retail plans into action. You’ll also do your bit to make sure the store hits all of its people, customer and commercial targets – no mean feat.

Explore life as an EE High Street Hero

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Explore life as a high street hero at EE. Swipe left or right.

Mandy

Life in an EE store

Life in an EE store is fast-paced, it’s interesting and it’s interactive – a supersonic example of retail store greatness. Because unlike most stores, we put the customer at the heart of the experience, giving them product demonstrations and encouraging them to have a play themselves. As Store Manager, Mandy has the power to keep them coming back for more.

Mandy

Sunday Times Top 25 companies to work for

We’ve been named one of the Sunday Times Best Big Companies to work for, the forth year on the trot. As a company that’s only just started out on our journey, we’re super chuffed. Because not only have we built something our employees love being a part of, we’ve kept our promise to make a difference to British businesses and customers alike. Joining the team, you’ll feel it for yourself.

Still Best Top 25 Companies

Rosie

Best Network

EE are the biggest, fastest and most reliable network in the UK. Which is something that makes life at an EE store all the more exciting. Because as a Retail Customer Advisor, you’re not flogging phones. You’re leaping over buildings to introduce customers to products and services that they really want – ones that will make their lives better. Find out how high-street hero Rosie does it.

Rose

Best Service

Join us in a high-street store, and you’ll discover it’s not just our customers who get the best from the EE brand. Surrounded by the latest products, all presented in an easy-to-understand way, you’ll be on hand to give demonstrations, encourage customers to have a play themselves, and hit your sales targets by helping them find exactly the right product or service. With our sights set on the top spot for service, it’s an approach that we know will get us there. And you’ll be with us every step of the way.

Still Mobile Phones

Chris

EE as an Employer

Having been named one of the Sunday Times Best Big Companies to Work For the second year in a row, as an employer, EE are definitely doing something right. We think a lot of our people, and we want them to think a lot of us. Which is why we listen to their suggestions, offer plenty of training and development and do all we can to build a great working atmosphere. High-street heroes like Chris make it all worthwhile.

Chris

Best Network

Ours is the first 4G network in the UK. It’s the best too – offering a super speedy service that makes it unbelievably quick to use the internet on the new generation of smartphones, tablets and dongles. As part of our high street store team, you’ll be the one to show our customers just what that means for them and how 4GEE can make their life better.

Still 4GEE

George

Best Service

With our sights set on the number one slot for customer service, at EE it’s our Retail Customer Advisors who will give us the push we need to get there. The heroes at the heart of the high-street action, they’re the ones interacting with customers, improving digital lives and making sure everyone leaves happy. With his powers of customer service, George knows a thing or two about it.

George

Typical day in retail

08:30

Arrive at the store and help the Store Manager open up. Deactivate the alarm, flick on the lights, make sure everything's okay. Then, most important, fill the kettle for our first coffee of the day.

08:40

The rest of the team arrives and everyone signs in. Check the demo phones and SIM cards are all present and correct, then count the tills with another member of the team to make sure each has a £100 float.

08:50

The Store Manager gets us all together for a quick team meeting and briefs us on what we need to do both as a store and individually to achieve our targets today.

09:00

Store opens, but it is quiet to start with. So while the Store Manager's taking care of the daily paperwork, the rest of us use the time to make sure the store is looking its best.

09:30

Customers start arriving - yay! At this time of the day, it's mostly just people wanting to top-up their PAYG or sort out any problems they're having with their phones.

10:15

Time for a quick coffee before the mid-morning rush. At this store, we have a lot of PAYG customers who we try to convert to PAYM. We use a top-up calculator to show them how much they could be saving.

11:30

Early lunch for me today. It's busy, busy, busy from noon onwards, so we stagger our breaks to make sure there are always plenty of us on the sales floor.

13:00

Have a quick look at our sales and see where we need to pick things up. And remind ourselves how important it is to treat each customer as if they're the first in the store that day.

14:00

Top up the accessories, check today's delivery, make sure the new stock matches the paperwork and store it all away. Then it's back to the sales floor and our lovely customers.

16:00

It's quietened down now so we'll have another tidy up, update the in-store merchandising and prepare any pricing changes. On Wednesdays, we break down all the cardboard boxes ready for the rubbish collection on Thursday morning.

17:00

Two of us count up till number one and take it upstairs ready for banking. Other members of the team start vacuuming, mopping and dusting the store ready for the following day.

17:30

We close the shop, count up till two and get together with our Store Manager for a quick end-of-day de-brief. Everyone then signs out and bags are searched. The store manager sets the alarm and locks up, then a few of us go for a quick drink before heading home.

08:30

Arrive at the store and help the Store Manager open up. Deactivate the alarm, flick on the lights, make sure everything's okay. Then, most important, fill the kettle for our first coffee of the day.

08:40

The rest of the team arrives and everyone signs in. Check the demo phones and SIM cards are all present and correct, then count the tills with another member of the team to make sure each has a £100 float.

08:50

The Store Manager gets us all together for a quick team meeting and briefs us on what we need to do both as a store and individually to achieve our targets today.

09:00

Store opens, but it is quiet to start with. So while the Store Manager's taking care of the daily paperwork, the rest of us use the time to make sure the store is looking its best.

09:30

Customers start arriving - yay! At this time of the day, it's mostly just people wanting to top-up their PAYG or sort out any problems they're having with their phones.

10:15

Time for a quick coffee before the mid-morning rush. At this store, we have a lot of PAYG customers who we try to convert to PAYM. We use a top-up calculator to show them how much they could be saving.

11:30

Early lunch for me today. It's busy, busy, busy from noon onwards, so we stagger our breaks to make sure there are always plenty of us on the sales floor.

13:00

Have a quick look at our sales and see where we need to pick things up. And remind ourselves how important it is to treat each customer as if they're the first in the store that day.

14:00

Top up the accessories, check today's delivery, make sure the new stock matches the paperwork and store it all away. Then it's back to the sales floor and our lovely customers.

16:00

It's quietened down now so we'll have another tidy up, update the in-store merchandising and prepare any pricing changes. On Wednesdays, we break down all the cardboard boxes ready for the rubbish collection on Thursday morning.

17:00

Two of us count up till number one and take it upstairs ready for banking. Other members of the team start vacuuming, mopping and dusting the store ready for the following day.

17:30

We close the shop, count up till two and get together with our Store Manager for a quick end-of-day de-brief. Everyone then signs out and bags are searched. The store manager sets the alarm and locks up, then a few of us go for a quick drink before heading home.

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Where it could take you

Joining us as a Retail Advisor can lead to all kinds of exciting opportunities. And not just in Retail.

build a career flowchart

Benefits

We want to recognise and reward the great work you do in a way that suits you best. 

So we offer a competitive salary with a bonus/commission plan and 25 days' holiday a year. That’s not all, from day one we’ll give you 75% discount on your personal EE mobile phone package and 30% Friends and Family discount, as well as discounted broadband and EE TV packages.

Plus there are lots of flexible benefits you can choose from too – from childcare vouchers for working parents, to travel insurance for jet-setters. All the options are designed to help you put together a package that’s perfect for you.

  • Dental cover
  • Critical illness cover
  • Life assurance
  • Travel insurance
  • Healthcare options
  • Childcare vouchers
  • Cycle2work scheme

Application Process

1 of 6

Our recruitment process

A quick guide to joining us in Retail.

Click the arrows to step through our recruitment process.

2 of 6

Apply online

Fill in our online application form and send it back to us.

If we like what we see in your initial application, we'll send you a link to our online assessment.

3 of 6

Online assessment

This consists of 12 scenario-based questions and 72 personality- based questions, which sounds a lot but shouldn't take more than half an hour or so to complete.

If you pass this stage, we'll be in touch to arrange a phone interview.

4 of 6

Phone interview

At an agreed time, one of our recruitment team will call you for a short telephone interview.

If that goes well, we'll then be in touch again to arrange a two-stage in-store assessment.

5 of 6

In-store assessment

The first stage involves a couple of role-plays based around typical customer scenarios. We’ll then go onto a competency-based interview and explore how EE and this role is right for you. This shouldn’t take longer than a few hours. We might also ask you to stay on and experience what it’s like in store first-hand.  You’ll get to spend some time with the team and customers to get a real feel for what the role involves and if it’s right for you.

We won’t be able to tell you there and then if you’ve got the job, but we’ll let you know as soon as we can. If you’re successful, we’ll make a formal offer and invite you to the next available induction, which is a 5 day residential course.

6 of 6

Final steps

If we do offer you the job, keep an eye on your inbox for an email with your contract. Have a little read, make sure you're happy and send us your acceptance as soon as you can.

Along with your offer, you’ll also be asked to fill out some forms to allow us to start your references and background screening. Again, please make sure you get these back to us as soon as you can. Then just sit back and relax while we get everything ready for your first day.

1 of 6

Our recruitment process

A quick guide to joining us in Retail.

Click the arrows to step through our recruitment process.

2 of 6

Apply online

Fill in our online application form and send it back to us.

If we like what we see in your initial application, we'll send you a link to our online assessment.

3 of 6

Online assessment

This consists of 12 scenario-based questions and 72 personality- based questions, which sounds a lot but shouldn't take more than half an hour or so to complete.

If you pass this stage, we'll be in touch to arrange a phone interview.

4 of 6

Phone interview

At an agreed time, one of our recruitment team will call you for a short telephone interview.

If that goes well, we'll then be in touch again to arrange a two-stage in-store assessment.

5 of 6

In-store assessment

The first stage involves a couple of role-plays based around typical customer scenarios. We’ll then go onto a competency-based interview and explore how EE and this role is right for you. This shouldn’t take longer than a few hours. We might also ask you to stay on and experience what it’s like in store first-hand.  You’ll get to spend some time with the team and customers to get a real feel for what the role involves and if it’s right for you.

We won’t be able to tell you there and then if you’ve got the job, but we’ll let you know as soon as we can. If you’re successful, we’ll make a formal offer and invite you to the next available induction, which is a 5 day residential course.

6 of 6

Final steps

If we do offer you the job, keep an eye on your inbox for an email with your contract. Have a little read, make sure you're happy and send us your acceptance as soon as you can.

Along with your offer, you’ll also be asked to fill out some forms to allow us to start your references and background screening. Again, please make sure you get these back to us as soon as you can. Then just sit back and relax while we get everything ready for your first day.

Apply Now

Job Search

Find the latest roles in your area and explore where your skills fit in.

WE ARE EE

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Pre-orders for the Samsung S8 and S8+ have beaten the Galaxy S7 and S7 Edge to become the most anticipated Android smartphones that we have offered to date. And, of course, when you match that with the fastest UK network you can find, the possibilities are pretty exciting.
Think you’ve got what it takes to guide our customers through the latest trail blazing technology? Come and join us: http://bit.ly/29HDTxe

Contact centre staff.

Let's Talk Broadband

12/05/2017 13:41

The EE family continues to expand. Our once consumer-only contact centre in Plymouth has welcomed its first ever campaigns team this month. 28 volunteers have moved over to form two new Home Broadband Retention teams and are already off to a lightning speed start. As Operations Manager Jackie Hawker explains: "The team loves their new challenge and wants Plymouth to succeed." Are you ready to step your career up a pace? Check out our latest vacancies: http://bit.ly/2fl6qWJ

Scarlett Moffatt on a quad bike!

Superfast pizza, right to your door

11/05/2017 15:36

Everyone has their own guilty pleasure - whether it's binge-watching reality TV, humming along to 'Let it Go' or, knowing all the words to every song in The Sound of Music. How about a guilty food pleasure? Who doesn't love a good takeaway on a Friday night, curled up on the sofa with a G&T, or two? Well, an unusual delivery person popped up in Clitheroe recently - Scarlett Moffatt on a quad bike! She surprised residents with fast food delivered to their doors after placing their orders over 4G. Clitheroe is one of the latest locations to have 4G coverage switched on as part of our 4G rollout that plans to cover 95% of the UK landmass by 2020.
Would you like a slice of the action? Come join us: http://bit.ly/2fl6qWJ

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