Retail employee talking to customer

Store Managers

Inspiring your team and customers.

THE LATEST JOBS FOR STORE MANAGERS

Jobs List

Store Manager

Base salary c£25,000 plus typical annual bonus £4,000 (dependant on store performance), London: Victoria Station, Permanent

Store Manager

Base salary c£30,000 plus typical annual bonus £5,000 (dependant on store performance), Dundee: Overgate Unit L22, Permanent

Store Manager

Base salary c£25,000 plus typical annual bonus £4,000 (dependant on store performance), Hastings, Permanent
See all jobs (9)

Store Managers Overview

Home to Britain's first ever 4G network, EE are paving the way when it comes to connecting people. Right at the heart of that mobile magic are our high street stores, stores that need sales focused store managers to develop teams, revolutionize customer service and deliver an experience like no other.

Typical day in retail

08:30

Arrive at the store and help the Store Manager open up. Deactivate the alarm, flick on the lights, make sure everything's okay. Then, most important, fill the kettle for our first coffee of the day.

08:40

The rest of the team arrives and everyone signs in. Check the demo phones and SIM cards are all present and correct, then count the tills with another member of the team to make sure each has a £100 float.

08:50

The Store Manager gets us all together for a quick team meeting and briefs us on what we need to do both as a store and individually to achieve our targets today.

09:00

Store opens, but it is quiet to start with. So while the Store Manager's taking care of the daily paperwork, the rest of us use the time to make sure the store is looking its best.

09:30

Customers start arriving - yay! At this time of the day, it's mostly just people wanting to top-up their PAYG or sort out any problems they're having with their phones.

10:15

Time for a quick coffee before the mid-morning rush. At this store, we have a lot of PAYG customers who we try to convert to PAYM. We use a top-up calculator to show them how much they could be saving.

11:30

Early lunch for me today. It's busy, busy, busy from noon onwards, so we stagger our breaks to make sure there are always plenty of us on the sales floor.

13:00

Have a quick look at our sales and see where we need to pick things up. And remind ourselves how important it is to treat each customer as if they're the first in the store that day.

14:00

Top up the accessories, check today's delivery, make sure the new stock matches the paperwork and store it all away. Then it's back to the sales floor and our lovely customers.

16:00

It's quietened down now so we'll have another tidy up, update the in-store merchandising and prepare any pricing changes. On Wednesdays, we break down all the cardboard boxes ready for the rubbish collection on Thursday morning.

17:00

Two of us count up till number one and take it upstairs ready for banking. Other members of the team start vacuuming, mopping and dusting the store ready for the following day.

17:30

We close the shop, count up till two and get together with our Store Manager for a quick end-of-day de-brief. Everyone then signs out and bags are searched. The store manager sets the alarm and locks up, then a few of us go for a quick drink before heading home.

INSIDE STORY

Who we're looking for

To hit the mark, you'll need enough retail management experience to run the whole operation, from organising stock behind the scenes to shaping an amazing retail experience out front. Bold and brilliant leadership is at the heart of it. 

So we'll expect you to support, inspire and drive your team to achieve phenomenal sales through top level customer care. Personality-wise, you'll be the sort of person people warm to. Think friendly, approachable and a good listener. And, of course, you'll need to have a genuine passion for technology.

The role of a Store Manager at EE

Treating your store like your own business, you and your team will shape the entire customer experience; delivering the kind of exceptional service that will generate loyalty and love for our brand and, in turn, drive the commercial success of the store. That means coaching and supporting your team, keeping them inspired and motivated, and on a practical level, equipped with the tools and information they need to keep on top of things.

It also means engaging with customers and encouraging them to hold, test and enjoy our products. Because by understanding individual product needs and coming up with the perfect solution, you'll keep people coming back for more.

Benefits

We want to recognise and reward the great work you do in a way that suits you best. 

So we offer a competitive salary with a bonus/commission plan and 25 days' holiday a year. That’s not all, from day one we’ll give you 75% discount on your personal EE mobile phone package and 30% Friends and Family discount, as well as discounted broadband and EE TV packages.

Plus there are lots of flexible benefits you can choose from too – from childcare vouchers for working parents, to travel insurance for jet-setters. All the options are designed to help you put together a package that’s perfect for you.

  • Dental cover
  • Critical illness cover
  • Life assurance
  • Travel insurance
  • Healthcare options
  • Childcare vouchers
  • Cycle2work scheme

Application Process

1 of 6

Our recruitment process

A quick guide to joining us in Retail.

Click the arrows to step through our recruitment process.

2 of 6

Apply online

Fill in our online application form and send it back to us.

If we like what we see in your initial application, we'll send you a link to our online assessment.

3 of 6

Online assessment

This consists of 12 scenario-based questions and 72 personality- based questions, which sounds a lot but shouldn't take more than half an hour or so to complete.

If you pass this stage, we'll be in touch to arrange a phone interview.

4 of 6

Phone interview

At an agreed time, one of our recruitment team will call you for a short telephone interview.

If that goes well, we'll then be in touch again to arrange a two-stage in-store assessment.

5 of 6

In-store assessment

The first stage involves a couple of role-plays based around typical customer scenarios. We’ll then go onto a competency-based interview and explore how EE and this role is right for you. This shouldn’t take longer than a few hours. We might also ask you to stay on and experience what it’s like in store first-hand.  You’ll get to spend some time with the team and customers to get a real feel for what the role involves and if it’s right for you.

We won’t be able to tell you there and then if you’ve got the job, but we’ll let you know as soon as we can. If you’re successful, we’ll make a formal offer and invite you to the next available induction, which is a 5 day residential course.

6 of 6

Final steps

If we do offer you the job, keep an eye on your inbox for an email with your contract. Have a little read, make sure you're happy and send us your acceptance as soon as you can.

Along with your offer, you’ll also be asked to fill out some forms to allow us to start your references and background screening. Again, please make sure you get these back to us as soon as you can. Then just sit back and relax while we get everything ready for your first day.

1 of 6

Our recruitment process

A quick guide to joining us in Retail.

Click the arrows to step through our recruitment process.

2 of 6

Apply online

Fill in our online application form and send it back to us.

If we like what we see in your initial application, we'll send you a link to our online assessment.

3 of 6

Online assessment

This consists of 12 scenario-based questions and 72 personality- based questions, which sounds a lot but shouldn't take more than half an hour or so to complete.

If you pass this stage, we'll be in touch to arrange a phone interview.

4 of 6

Phone interview

At an agreed time, one of our recruitment team will call you for a short telephone interview.

If that goes well, we'll then be in touch again to arrange a two-stage in-store assessment.

5 of 6

In-store assessment

The first stage involves a couple of role-plays based around typical customer scenarios. We’ll then go onto a competency-based interview and explore how EE and this role is right for you. This shouldn’t take longer than a few hours. We might also ask you to stay on and experience what it’s like in store first-hand.  You’ll get to spend some time with the team and customers to get a real feel for what the role involves and if it’s right for you.

We won’t be able to tell you there and then if you’ve got the job, but we’ll let you know as soon as we can. If you’re successful, we’ll make a formal offer and invite you to the next available induction, which is a 5 day residential course.

6 of 6

Final steps

If we do offer you the job, keep an eye on your inbox for an email with your contract. Have a little read, make sure you're happy and send us your acceptance as soon as you can.

Along with your offer, you’ll also be asked to fill out some forms to allow us to start your references and background screening. Again, please make sure you get these back to us as soon as you can. Then just sit back and relax while we get everything ready for your first day.

Apply Now

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